Covid-19 Updates & Policies

We’re all in this together

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As the COID-19 spread is getting more under control in our province, we are back to normal booking and schedules. The health, safety and welfare of our customers is of paramount importance to us. “Optimal Recovery Physiotherapy” has prepared the following Covid-19 Protocol for our customers (And our employees) to the best of the information that is available at this time.

To maintain a clean and safe environment for ourselves and our customers:

1. Cleaning policy

Before and after every physio session the room is deep cleaned by using disinfectant / isopropyl alcohol and/or steam cleaning. All surfaces that could be touched and all props used are sanitized. All blankets and pillows used are washed between sessions. The rooms will be aired thoroughly to minimize any droplets in the air.

2. Time between physio sessions

We try to schedule limited sessions per day. But in case of overbooking, enough time will be left between sessions to enable a deep clean of all surfaces and accessories to take place and to ensure there is no contact between customers arriving and leaving the premises.

3. Sick policy

Customers will be required to disclose if anyone coming to the session has had a fever or any other symptoms such as coughs, sickness or vomiting or has been in contact with anyone displaying Covid-19 symptoms, suspected of having Covid-19 or has had a Covid-19 positive test result at least 24 hours before their session. Appointments will be re-arranged, at no cost.

4. Self monitoring

Our staff and customers will be required to monitor their temperatures and health before entering the building. Disposable gloves and masks will be required in the building and these should be used as deemed necessary and appropriate.

5. Hand washing

Our staff will be required to thoroughly wash their hands for a minimum of 20 seconds before all sessions. Appropriate sanitizing hand gels will be made available and customers requested to use these upon arrival at the building.

6. Social distancing

Our staff and customers agree that every effort will be made to keep the 2m social distancing advice at all times where possible both in the building. This includes shaking hands and moving / adjusting hair or clothes. Parents may be asked to help move their children and babies as requested by the staff. During the physio session instructions to the clients will be given from the distance stipulated by and in accordance with the social distancing rules.

7. Where Social distancing Is Not Possible

Due to the restrictions imposed by social distancing, it may not be appropriate to offer usual physio sessions, particularly with regard to massage therapy sessions. To carry out these types of sessions where social distancing may not be possible due to safety, a bespoke policy will be put in place between the physiotherapist and their customer.

8. Continuing updates

As part of signing up to the Protocol you commit to checking for continuing updates and make adjustments in accordance with any new regulations issued by Government and Local Authorities.

Expert Healthcare

Optimal Recovery Physiotherapy was founded in 2006, helping our patients with our optimal services to attain optimal health and a lifestyle of greater wellness. We are committed to providing services you need to find and maintain the best of health.

The physiotherapists at our clinic have several years of experience to deal with a variety of injuries, degenerative joint problems and with women’s health. We are experienced in the techniques and treatments required for professional pain and injury management.

Our goal is to help you:

  • Manage your pain

  • Stay active and independent

  • Be strong and more flexible

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We are more than health care providers. We are:

So that you can understand the cause of your pain and stages of recovery.

To help you to navigate through complex health care setting to get their medical needs met.

For your well-being.

Learn More

Expert Healthcare

Optimal Recovery Physiotherapy was founded in 2006, helping our patients with our optimal services to attain optimal health and a lifestyle of greater wellness. We are committed to providing services you need to find and maintain the best of health.

The physiotherapists at our clinic have several years of experience to deal with a variety of injuries, degenerative joint problems and with women’s health. We are experienced in the techniques and treatments required for professional pain and injury management.

Our goal is to help you:

  • Manage your pain

  • Stay active and independent

  • Be strong and more flexible

Learn More
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OUR PATIENTS SAY

We are very fortunate to have formed excellent relationship with many of our patients. And we’ve formed more than just working relationships with them; we have formed true friendships. Here’s what they’re saying about us.

My 12 years experience with Reza and his team is amazing. I am very happy with their service and treatment. Reza is a very friendly and caring person, on top of that he is an expert with what he does, that’s why I drive all the way from Port Coquitlam to Surrey to go to his physiotherapy. Highly recommended.

MARY JAVAZM

I have been continuously visiting this clinic for treatment. I’m Bus driver and due to longer shifts i use physiotherapy. This place is strongly recommended due to amazingly Awesome treatment with respectful and friendly way with best treatment…

PRADEEP SATVEDI

Great place! Strongly recommended. The therapists are very professional and skilled. I have had great experiences here with a couple of different physiotherapists.

SANJU THOMAS
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