To maintain a clean and safe environment for ourselves and our customers:
1. Cleaning policy
Before and after every physio session the room is deep cleaned by using disinfectant / isopropyl alcohol and/or steam cleaning. All surfaces that could be touched and all props used are sanitized. All blankets and pillows used are washed between sessions. The rooms will be aired thoroughly to minimize any droplets in the air.
2. Time between physio sessions
We try to schedule limited sessions per day. But in case of overbooking, enough time will be left between sessions to enable a deep clean of all surfaces and accessories to take place and to ensure there is no contact between customers arriving and leaving the premises.
3. Sick policy
Customers will be required to disclose if anyone coming to the session has had a fever or any other symptoms such as coughs, sickness or vomiting or has been in contact with anyone displaying Covid-19 symptoms, suspected of having Covid-19 or has had a Covid-19 positive test result at least 24 hours before their session. Appointments will be re-arranged, at no cost.
4. Self monitoring
Our staff and customers will be required to monitor their temperatures and health before entering the building. Disposable gloves and masks will be required in the building and these should be used as deemed necessary and appropriate.
5. Hand washing
Our staff will be required to thoroughly wash their hands for a minimum of 20 seconds before all sessions. Appropriate sanitizing hand gels will be made available and customers requested to use these upon arrival at the building.
6. Social distancing
Our staff and customers agree that every effort will be made to keep the 2m social distancing advice at all times where possible both in the building. This includes shaking hands and moving / adjusting hair or clothes. Parents may be asked to help move their children and babies as requested by the staff. During the physio session instructions to the clients will be given from the distance stipulated by and in accordance with the social distancing rules.
7. Where Social distancing Is Not Possible
Due to the restrictions imposed by social distancing, it may not be appropriate to offer usual physio sessions, particularly with regard to massage therapy sessions. To carry out these types of sessions where social distancing may not be possible due to safety, a bespoke policy will be put in place between the physiotherapist and their customer.
8. Continuing updates
As part of signing up to the Protocol you commit to checking for continuing updates and make adjustments in accordance with any new regulations issued by Government and Local Authorities.